Technical Support

KoderShop provides comprehensive second and third-line product technical support. Our tech experts work with companies across diverse industries and domains helping them cut downtime and costs.

24/7 Availability

We offer superior levels of availability of technical support engineers around the clock, alongside high technical expertise and guaranteed top performance.

Best Practices

We deliver custom solutions tailored to the unique needs of our clients. Our teams have accumulated extensive experience in outsourced technical support. 

Development Center Integration

Our technical support people work closely with software developers to understand and resolve verity of issues with software. We strive to close support tickets promptly for excellent customer satisfaction.

Predictable Budgets

With KoderShop’s technical support services, our clients get predictable budgets according to the monthly rate of support engineers. Pay a fixed transparent fee without any hidden or unexpected costs.

Engagement Models

Our Engagement Models

Dedicated Resource Model

In this model, we provide you with dedicated infrastructure and skilled professionals who work exclusively on your project.

Choose this model if you want total control of development processes and don’t want to get into hiring employees.

  • No hidden costs
  • Monthly billing
  • Pay only for measurable work done
  • No setup fees

 

Fixed Time & Fixed Price

Under this low-risk model, we work with clients to define expected deliverable and timelines to determine a mutually agreed fixed price.

Choose this model if your requirements are unlikely to alter and project duration can be determined.

  • Know what you’re getting, and how much it will be
  • Requires no change in price unless your needs it
  • Can be split and paid in milestones
  • Upgrade or cancel anytime

 

Technical Support Process

Our Technical Support Process

Requirement Catering

You (the client) contact us and share your project requirement with us. Then, our experts will review your project and contact you within 24 hours.

Choose Engagement Models & Timelines

Based on the project, our experts suggest you the best engagement model, estimated timelines and cost for project development.

Project Initiation & Delivery

As per engagement model, project is allocated to an expert team, and after robust quality analysis our project manager delivers project as per timeline.

Why hire KoderShop?

Why hire KoderShop?

Local Presence

Our main office is located in Toronto, Canada with development centers in Eastern Europe. We can assemble local and offshore teams that suits your requirements and budget.

Attention to Detail

Our enthusiastic spirit and attention to detail allow us to add great value to businesses of all kind, after years of experience in building complex mobile and web applications.

We Work Around the Clock

With development centers in Eastern Europe, our local team builds and sets requirements during day and our remote team works overnight to produce and show results.

Technology Expertise

Our broad technical expertise and quality-driven delivery model are combined to create innovative solutions. We offer full-cycle services in software development and technology consulting.

Transparency

We develop open and honest relationships with our customers focusing on transparency. We give you the numbers and all pertinent information so can make the best management decisions.

Adding Business Value

KoderShop uses a consultative strategy to grasp your business’ top priorities, its market position, and the essential details of your product’s success to add more value to your business.

We're Here To Help!

Office

600-3250 Bloor Street West

Toronto, ON M8X 2X3

Hours

M-F: 9am - 5pm

S-S: Closed

Call Us

+1 (416) 885 - 0778